Protect patient data on every remote desktop session
Fields & Foster Network sets up Devolutions RDM for clinics, telehealth teams, and billing firms that need controlled access to EHR, scheduling, and hospital systems. Sessions are encrypted, logged, and built for HIPAA technical safeguards.
A bad remote session can expose ePHI in minutes. We fix the access path, the audit trail, and the support process.
Built for regulated care teams
You get controlled remote access, clear logs, and support that fits healthcare compliance work. No guesswork.
Technical safeguards we implement
The controls that matter in a HIPAA audit
Access controls
We set unique user IDs, role-based access, and automatic logoff after inactivity. That keeps shared credentials out of the workflow.
Audit controls
RDM session recording captures who connected, when they connected, and what happened in the session. Logs stay tied to the user, device, and target system.
Integrity controls
Encrypted tunnels and tamper-aware session handling reduce the chance that ePHI is changed or intercepted in transit.
Transmission security
Every remote connection uses end-to-end encryption. Staff can work from home, a satellite office, or a telehealth desk without exposing patient data on the wire.
Business Associate Agreement ready
Your remote access plan needs a BAA that matches the setup
Our standard support model covers hosted RDM gateway services and monitoring. We also review BAA language with healthcare privacy attorneys and work with your compliance officer on policy updates.
Healthcare workflows secured by RDM
Three common setups we build for clinics and billers
Telehealth provider
Secure access to the patient portal, visit notes, and scheduling tools from a controlled remote desktop. Providers sign in once and keep the session under audit.
Medical billing team
Remote connection to billing software with role checks and recording. That helps when staff handles claims, payment posting, and corrections across multiple locations.
Small clinic
Role-restricted EHR access for front desk, nurses, and physicians. Each group sees only the systems it needs, and the log shows who touched what.
Lake Charles case study
How one clinic passed HIPAA review with a cleaner remote setup
Before
Doctors used unsecured RDP from home. The clinic had weak logs and no clear session oversight.
After
RDM gateway, MFA, and session recording gave the clinic clear access rules and better provider response times.
Result: zero HIPAA findings in the next audit cycle and less friction for staff working after hours.
What changed
The audit trail became usable
Challenge
Remote access was happening through plain RDP and personal machines. That made it hard to prove who touched ePHI.
Solution
We put RDM in front of the target systems, added MFA, and turned on recording for every session that reached patient data.
Outcome
The clinic got a clear access path, better user satisfaction, and an audit log they could actually read.
Healthcare remote access FAQs
Straight answers for compliance-minded teams
HIPAA security consultation in Lake Charles
Start your HIPAA-compliant remote access review
Bring us your current setup, your BAA questions, and your access list. We will map the gaps and tell you what to fix first.