IT services privacy policy Lake Charles, Louisiana

We keep your support data tight, your session logs controlled, and your trust intact.

Fields & Foster Network collects only what we need to deliver IT consulting, network help, software implementation, system integration, cloud services, and Devolutions RDM support. We do not sell client data.

This policy covers business contact details, support tickets, remote session metadata, credential handling, and payment records tied to services. It applies to clients, prospects, and authorized users who contact us by phone, email, or portal.

Read Our Full Policy Contact Privacy Team

Policy at a glance

Clear rules. Short answers.

Phone

+13059576591

Email

info@fieldsfosternetwork.com

Address

225 East Parkway Street, Lake Charles, Louisiana 70607, USA

Our Commitment to Your Privacy

We handle client data under a data minimization rule. If a field is not needed to solve the issue, we do not ask for it.

This is an IT services privacy policy for U.S. clients and business contacts. It is written for support work, remote administration, and credential-related service requests.

Short version: we collect less, store it in controlled systems, and keep access limited to the people who need it to do the job.

Scope

Built for service work

Applies to inquiries, support tickets, and managed service interactions.
Covers remote access logs and administrative session records.
Matches common U.S. business privacy and security practices.

What Information We Collect

Name, company, email address, phone number, and the details you send in a request. We keep what helps us answer you.

Time, duration, device details, support technician notes, and audit records tied to remote access log privacy.

Invoice details, payment status, and service history needed for account management and legal recordkeeping.

What we do not collect by default

Less data. Less risk.

Personal detail creep

We do not ask for extra personal data when a service ticket can be handled with business contact information.

Unneeded credentials

We do not collect passwords unless they are required for a supported workflow and the client has approved the method.

Marketing use by default

We do not use service data for marketing unless you choose to hear from us.

Small note. Support logs help us solve repeat issues fast, but they stay inside controlled systems.

How We Use Collected Information

This is a data protection statement, plain and simple. We use information to deliver service, fix problems, manage accounts, meet legal duties, and document client-approved remote work.

Service delivery

We use request details to set up, fix, and close out the work you asked us to do.

Troubleshooting

Remote session records help us trace faults, confirm changes, and keep a support trail.

Account management

We use contact and billing details to keep the account current and the paperwork accurate.

Compliance

We retain only what is needed for tax, audit, or security obligations under U.S. law.

Clear rule: we do not use client service records for marketing unless you ask us to.

Disclosure to Third Parties

We share data only when a client approves it, a service provider must process it for us, or the law requires it.

If a subcontractor helps with storage, billing, or support tooling, we require access limits and confidentiality terms that fit the work.

A current subprocessors list is available on request. Ask and we’ll send it.

Credential management privacy

Access stays limited.

Client consent

We act on written or recorded approval where the workflow needs it.

Legal requests

We respond when a valid legal demand requires disclosure.

Stored credentials

When credential handling is part of the job, access is controlled, logged, and limited to authorized staff.

No casual sharing. No broad access.

How We Protect Your Data

Fields & Foster Network uses encryption, access controls, and review logs across systems that store client data. We check those controls during internal reviews and outside security review work.

Encryption

At rest and in transit.

Access control

Role-based and logged.

Security review

Reviewed each year.

Audit record handling

Client audit logs stay in encrypted systems with limited access. We keep them only as long as the work, contract, or law requires.

Your Choices and How to Contact Us

You can ask to access, correct, or delete personal information where the law allows it. You can also ask what we hold and why.

For privacy questions, send an email to info@fieldsfosternetwork.com or call +13059576591. We answer these requests during normal business hours.

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Direct contact

Fast replies for privacy requests.